KiwiHouse Boutique Guesthouse

1. Introduction

At KiwiHouse Boutique Guesthouse (“KiwiHouse”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you provide when using our website or staying with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

We comply with the requirements of the Privacy Act 2020.

By using our website or making a reservation with KiwiHouse, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect personal information including:

• Your name

• Email address

• Phone number

• Postal address

• Payment details (processed securely through third-party payment providers)

• Reservation and booking information

• Information relating to your stay at KiwiHouse

• Information about how you use our website

We collect this information when you:

• Make a booking or reservation

• Contact us via email, phone, or our website

• Subscribe to updates or newsletters

• Stay with us as a guest

• Use or browse our website

Providing some personal information is necessary for us to process reservations and provide accommodation services.

3. How We Use Your Information

We use personal information to:

• Manage and confirm accommodation bookings

• Process payments securely

• Communicate with you regarding your reservation

• Provide guest services during your stay

• Respond to enquiries or feedback

• Improve our website and guest experience

• Comply with legal obligations

Where permitted by law, we may also occasionally send updates or information about KiwiHouse that we believe may be of interest to you.

4. Sharing Information

We will only share personal information where reasonably necessary, including with:

• Secure payment providers

• Booking platforms such as Airbnb or Booking.com if your reservation is made through those services

• Service providers that support our website or business operations

• Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your personal information will only be retained for as long as necessary to provide services or meet legal obligations.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you

• Request correction of any inaccurate information

To request access or correction, please contact us using the details below.

7. Cookies and Website Use

Our website may use cookies to improve your browsing experience. Cookies help us:

• Remember website preferences

• Understand how visitors use our website

• Improve functionality and performance

You can choose to disable cookies in your browser settings if you prefer.

8. Third-Party Websites

Our website may contain links to external websites. KiwiHouse is not responsible for the privacy practices or content of those third-party websites.

9. Email Communications

We comply with the Unsolicited Electronic Messages Act 2007.

You may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in our emails, or

• Contacting us directly.

10. Privacy Concerns or Complaints

If you have any concerns about how your personal information has been handled, please contact us so we can resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

More information is available at www.privacy.org.nz.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

KiwiHouse Boutique Guesthouse

Email: info@kiwihousewaiheke.co.nz
Phone: +64 27 241 8801

Postal Address:
23 Kiwi Street
Oneroa
Waiheke Island 1081
New Zealand